Ways to Encourage Employee Accountability in Your Small Business

by John Burke

2 min read

The success of a business depends on the performance of its employees. Effective and efficient employee performance has a positive impact on organizational performance. When employees are not satisfied with their jobs, lacking the motivation to achieve their goals, the organization cannot be successful. Performance management systems help businesses assess the strengths and weaknesses that their employees demonstrate. While it may be easy to measure job performance, the challenge of encouraging employee accountability can be more difficult.

Choosing the Right Performance Metrics

Employers frequently base job performance metrics on financial data and surveys of customer satisfaction. This guide to performance management systems highlights the importance of particular performance goals. When selecting the most important employee performance metrics for your company, consider the advantages of using a cause-and-effect analysis to determine which statistics are the most useful. Begin by identifying the primary objective of your business at the current time. You might be interested in expanding your customer base, or you might be more concerned with retaining the customers you already have. Your next step should involve identifying the specific goals that employees should target in helping the company achieve its primary objective.

Advantages of Enhanced Employee Accountability

When employees understand their performance goals, it facilitates their success and benefits the company. Understand how to make employee accountability work so you can successfully implement an employee accountability program. An employee accountability program can be useful in promoting ethical conduct by enforcing a code of ethics and through the establishment of standards for communicating specific information to clients. Employee accountability creates a challenge for workers to use their best efforts and to take personal responsibility for accomplishing the tasks that they undertake. This process can spark self-motivation, increasing enthusiasm among employees for contributing to the company’s success.

Methods for Encouraging Employee Accountability

The most effective way to encourage employee accountability is exemplary conduct at the management level. When a manager demonstrates concern for the company’s success through appropriate behaviour, employees benefit from that example. Managers can remind employees about how their efforts contribute to the success of the company while communicating specific performance targets which the employees must meet, advising them of the consequences for missing targets. However, managers must exercise restraint when advising employees of their mistakes and allow a reasonable margin of error when assessing the quality of each employee’s work. A business encourages employee accountability by establishing achievable goals, allowing workers a sense of accomplishment for achieving their objectives.

Avoiding an Employee Relations Disaster

Abusive leadership can undermine employee accountability efforts and create a high level of job-related stress. Unhealthy management culture negatively impacts both employee morale and the success of the company. Keep your employee accountability program stress-free for managers and employees through the use of Performance Reviews by JuvodHR. This mobile app generates feedback to engage employees by providing customized performance reviews based on their job descriptions. These reports help clarify the connection between employee performance and whatever reward might be appropriate. JuvodHR syncs with both QuickBooks Desktop and QuickBooks Online accounting software to obtain employee data.

References & Resources

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