Customer Service

Why Your E-Commerce Small Business Website Needs an Faq Page

Learn why your small business e-commerce site can benefit from an FAQ page, and find out how to put together a great one.

Read more
Customer Service

When and How to Say "No" to a Customer

Find out when and how to handle customer relationships when the best course for your small business is to say ''no'' to a customer.

Read more
Customer Service

Product Coverage: Should You Provide Product Warranties?

Differentiate your business by offering a product warranty or extended warranty. Find out why warranties can add so much value to your goods

Read more
Customer Service

Develop a Loyalty Program

Explore the benefits of loyalty programs. Loyalty programs encourage repeat business and get customers in your store to earn more rewards.

Read more
Customer Service

Defective Products: How to Manage Public Recalls

Find out to effectively manage a public recall of defective products in the best possible way for your business.

Read more
Customer Service

How to Wow Your Clients

Learn how your small businesses can differentiate itself from competitors by wowing clients. Explore these four strategies to help create th

Read more
Customer Service

Handling Customer Complaints

Use customer complaints as an opportunity to improve your business, despite the difficulty in receiving negative feedback.

Read more
Customer Service

Dealing With Empty Stock Without Disappointing the Customer

Correct the error of insufficient inventory levels by offering discounts, suggesting alternatives, or communicating with your customers.

Read more