How to Improve Customer Satisfaction

by Thom Tracy

0 min read

To improve customer satisfaction, you have to know what your customers are thinking and feeling, and a customer satisfaction survey can help. Useful questions include:

  • Were you satisfied by your recent experience with our company?
  • Did our representatives meet your needs?
  • Were our representatives knowledgeable and able to answer your questions?
  • How do you rate the quality of the product or service you received?
  • Was our business environment comfortable and hospitable to your needs?
  • Are you likely to patronize our company in the future?
  • Are you likely to recommend our company to another person?
  • What additional products or services would you like us to offer?
  • Do you have suggestions for improvement?

References & Resources

Related Articles

What’s Changed in the New QuickBooks

The new QuickBooks Online bookkeeping software has gone through quite a few changes. As…

Read more

How to Start a Consulting Business

If you’ve worked in a specific industry or field for any length of…

Read more

How Continuous Process Improvement Boosts Your Bottom Line

Your small business should always strive to get better. By continually evaluating…

Read more