Using Emotional Intelligence to Boost Productivity

by Thom Tracy

2 min read

Emotional intelligence is the ability to be cognisant of, to be in control of, and to articulate your emotions while managing interpersonal relationships empathetically and judiciously. It controls how you navigate social complexities and manage behaviour while making personal decisions that accomplish positive results and boost productivity.

Core Competencies and Skills

Emotional intelligence consists of two primary competencies: social competence and personal competence.

Social competence is your capacity to recognize other people’s behaviour, moods, and motives in order to enhance your personal relationships. It is made up of two core skills:

  • Social awareness: The ability to sense emotions in others and comprehend how they feel.
  • Relationship management: The capacity to employ the knowledge of your own emotions and others’ to manage interpersonal interactions.

Personal competence refers to your power to remain cognisant of your feelings while controlling your tendencies and behaviour. It includes two core skills:

  • Self-awareness: The capacity to perceive personal emotions and remain conscious of them as they occur.
  • Self-management: The ability to utilize your emotional awareness to express emotions maturely while exercising restraint when necessary.

The Significance of Emotional Intelligence

Beyond traditional leadership responsibilities and roles, modern workplace uncertainty means that business leaders should exhibit care and sensitivity when addressing what their employees care about most. People who have a high level of emotional intelligence can quickly build trust with their cohorts, effectively manage teams, adjust to change, and remain flexible.

A study conducted by TalentSmart found emotional intelligence to be the greatest predictor of workplace performance out of 33 other critical business skills. It counts for a full 58% of success across all jobs. You can accumulate degrees and qualifications, but without emotional intelligence, you’re unlikely to exceed as a business leader. In fact, the TalentSmart study discovered that nine out of 10 top performers exhibit high emotional intelligence. By fostering a positive company culture that encourages teamwork, leaders can increase employee engagement and boost productivity.

Developing Emotional Intelligence

Your emotional intelligence can improve with practice. To begin, start exercising your ability to express empathy. This can be as simple as making a consistent effort to thank your employees for a job well done or setting aside the time to mentor those whose performance has earned them the opportunity. A person who is empathetic has a strong knowledge of human nature that provides the capacity to connect with others on an emotional level. As a leader, you need to convey maturity and compassion to your employees to balance the requirements of the job with the human spirit.

Moreover, you need to hold yourself accountable by adhering to the same rules you require your employees to follow. Admit when you have made a mistake, and be transparent in your leadership. Employees want to know that you are trustworthy; acknowledging your own areas for improvement makes you more genuine.

References & Resources

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