Approaching a Customer About a Bad Cheque

by Greg DePersio

0 min read

Depending on how you handle the situation,, receiving a bad cheque from a customer does not have to signal the end of your relationship. Don’t accuse or embarrass the customer. The bad cheque could have been a simple error on the customer’s part, not the result of an intentional action.

  1. Contact the bank to have the cheque run a second time to ensure everything was processed correctly.

  2. If the cheque still bounces, call the customer and explain that the cheque has bounced. Do not be accusatory in your tone; instead, simply relay the facts.

  3. Give the customer a firm deadline. Tell the customer to pay by cash, money order or bank draft, as that will be guaranteed by the bank.

References & Resources

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