Emotional Intelligence

by Beth Rifkin

1 min read

Emotional intelligence, also known as emotional quotient (EQ), is the ability to manage your own emotions and those of the people around you to better your relationships. In business, this can mean employees, customers, vendors, and even competitors. It has been quoted that, “Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them.”It’s because of this that many business experts think that EQ is far more important for business success than things such as pure intelligence. There five major areas of EQ and each is important to business success in its own way.Self-awareness is the ability to have emotional awareness, recognizing your true feelings when they occur as well as having self-confidence about your abilities and self-worth.Self-regulation focuses on managing emotions such as self-control, responsibility, and adaptability.Motivation is understanding what drives your to achieve. Having clear business goals is one thing, but without a clear understanding of the motivation behind them, they probably won’t be reached.Empathy is about dealing with the feelings of other people. In business, this is critical for success, mainly in terms of dealing with clients and developing employees.Social skills focus on the development of interpersonal skills, such as influence, communication, conflict management, collaboration, and teamwork.While EQ covers a lot of topics, one thing is certain: the more you learn about it the more prepared you will be in various business situations. The subject can help you manage your interactions with employees, vendors, and customers in better ways, and may lead to increased business success.

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